We’re truly sorry for the frustration this experience caused and appreciate you sharing your feedback.
The item you ordered qualified for free shipping, which is sent via standard UPS service. Your order was processed and shipped on time from our facility. However, during the December holiday season, UPS informed us that due to an unusually high volume of shipments, some deliveries were experiencing delays beyond their standard transit times.
While we always strive to provide fast and reliable service, once a package is handed over to the carrier, delivery timelines are managed by them. For customers needing guaranteed faster delivery—especially for time-sensitive gifts—we do offer expedited shipping options at checkout, which were not selected with this order.
Regarding your return: we do honor our free return policy exactly as stated. Once your order arrives, you’re welcome to initiate a return and our team will assist you promptly.
We truly regret that this order didn’t arrive in time for your intended purpose and appreciate your understanding during the busiest shipping season of the year. If you need any help with the return or have further questions, our support team is always happy to assist.
Thank you for taking the time to share your experience.